DELIVERY & RETURNS

 

DELIVERY

We aim to dispatch all orders within 1-2 days of purchase but this may increase at very busy periods. If your order is urgent or needed by a particular date please note this during checkout whilst placing your order or email info@plushcafe.co.uk, stating your order number. We will do our best to meet any delivery requests, but cannot guarantee fulfilment. 

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We use Royal Mail Tracked 24 or Royal Mail Tracked 48 shipping. You will receive a notification when your order is shipped. If you haven’t received your item with 3-4 days of shipping please contact us.

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RETURNS

We hope you'll love your purchase, but if you wish to return it, please contact us via email on info@plushcafe.co.uk stating your order number within 14 days of receiving the goods.

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Goods not eligible for return are bespoke commissions, personalised items and perishable goods, unless faulty, as well as earrings.

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Items should be returned in the original packaging for protection in transit. Please see our Terms & Conditions for further details.